Services are everywhere, a part of modern daily life that we interact with daily. Inefficient service processes across all industries cost businesses hidden time and money. It also negatively impacts people’s satisfaction with a service, including customers and employees in service roles. By upgrading to... Continue
A new project or initiative kicks off and everyone on the team is excited. As with all new journeys, there is hope in the air for what will be. Every day, product owners, engineers, stakeholders, and designers form a team to understand the needs of... Continue
In today’s post, learn about email UX best practices to design and develop emails that support your customer’s user experience and build relationships. Modern customer journeys require an interconnected user experience across all touch points. With a return rate of $38 for every $1 spent... Continue
At the end of every year I always say that time flew by fast. Between making improvements to my website, building this blog, becoming group leader for my local Interaction Design Foundation chapter, and finishing the year by starting an exciting new career journey, 2018... Continue
Hi there! I’m Jamie Umak, a professional User Experience Designer located in Frederick, Maryland, USA. Thanks for reading my blog. Contact me if you would like to get in touch or work together.