Posts categorized as “Service Design”

Service Design Principles for Teams

by JAMIE UMAK August 14, 2022

When starting a new service design the first step I take is to teach everyone on the team about what it means to be truly user centered. I’ve created 10 guiding service design principles that are core beliefs independent from the project to help guide... Continue

Trust Your Design Process

by JAMIE UMAK August 7, 2022

A new project or initiative kicks off and everyone on the team is excited. As with all new journeys, there is hope in the air for what will be. Every day, product owners, engineers, stakeholders, and designers form a team to understand the needs of... Continue