by JAMIE UMAK
February 8, 2025
Services are everywhere, a part of modern daily life that we interact with daily. Inefficient service processes across all industries cost businesses hidden time and money. It also negatively impacts people’s satisfaction with a service, including customers and employees in service roles. By upgrading to... Continue
by JAMIE UMAK
November 13, 2022
Service blueprints are my favorite tool for facilitating discussion and analysis of a service, enabling teams to openly ask questions about how to improve a service’s design. Through the creation of current and future state service blueprints, they are also great for envisioning the possibilities... Continue
by JAMIE UMAK
August 14, 2022
When starting a new service design the first step I take is to teach everyone on the team about what it means to be truly user centered. I’ve created 10 guiding service design principles that are core beliefs independent from the project to help guide... Continue
by JAMIE UMAK
August 7, 2022
A new project or initiative kicks off and everyone on the team is excited. As with all new journeys, there is hope in the air for what will be. Every day, product owners, engineers, stakeholders, and designers form a team to understand the needs of... Continue